Member Brief: eCom Thru Transition

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The food industry has done more than service pizza, nuggets, and burgers. It’s served as a leading indicator for how commerce will evolve. Henry Ford pioneered the assembly line but the McDonald brothers designed systems practical enough to facilitate their systems within every neighborhood in the United States. Today’s tech pundits discuss the discovery of last-mile delivery as though pizza parlors hadn’t employed the strategy since the early 1960s. And before the majority of Americans began hailing cars or groceries by mobile app, fast food pizza companies like Domino’s or Pizza Hut maintained working mobile applications in 2009. Consider this fascinating excerpt from a 1994 Los Angeles Times article by Michael Schrage:

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Member Brief: On DTC and Home Improvement

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The dryer isn’t working! These are the words that set off a chain of events that would conclude with 19 hours on the phone with Lowe’s and countless more companies researching why their processes were so far behind today’s standards. The entire ordeal reminded me of a scene from the 90’s sitcom Home Improvement, starring Tim Allen as Tim “The Toolman” Taylor. As a dad that tried to fix home issues on his own, he’d occasionally run into dangerous scenarios and electrical wiring often took center stage. Here’s but one example.

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Member Brief: The Credit Report

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Those numbers couldn’t be correct. A month before job losses in the United States surpassed 10 million in two weeks, figures were leaking out of China. In eCommerce and retail, China has served as a leading indicator of sorts, but on February 15th, we couldn’t have imagined the news that would come at the end of the following month. A colleague at Alibaba mentioned that the news would later report a job loss number of catastrophic proportions: six million in the month of February. I didn’t believe it so I disregarded the estimates. I was wrong to do so.

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