No. 269: Brands and Voice Commerce

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According to the Cowen Company, one in seven American consumers owns an Amazon Echo device. Additionally, ComScore notes that 50% of online searches will be voice controlled by 2020. The following is an actual sequence from earlier today.

Alexa, buy pants.

Amazon’s choice for pants is Goodthreads men’s athletic fit, five pocket chino pants. Navy, 29W x 34L. It’s $32.25 total including tax. Would you like to buy?

No thank you.

That’s all that I can find for pants right now. Check your Alexa app for more options. 

Here, Amazon recognizes my request and offers their own brand as the first option. This is a great opportunity for brands looking for a better way to reach new consumers. As consumer adoption of products like Google Home and Amazon Echo continue to accelerate, marketing officers must begin planning around voice as a retail channel. It’s common knowledge that voice assistants will directly and indirectly narrow consumer choices. This is done one of two ways: (a) by recommending goods that are promoted by a brand or (b) by recommending brands and products owned by the platform (see: Amazon’s private labels). For the sake of this argument, 2PM will focus on Amazon’s Echo. It’s a powerful tool with daily relevance in households around the country.

Amazon also debuted Echo Look, a new Alexa-powered device that the company dubs a “hands-free camera and style assistant.” The addition of a camera enables the device to record and comment on its owner’s clothing choices, using a combination of machine learning and human stylist feedback. This advice also takes the form of recommendations, which can drive revenue to Amazon Fashion, and specifically its private-label brands.

Amazon is iterating on and rolling out more features for the Echo Look, including curated content and even crowdsourced (human!) style feedback. It also created an AI algorithm for designing clothes and patented an AR mirror that lets you virtually try on clothes. The value of such a mirror was validated recently by L’Oreal’s acquisition of ModiFace, a company that produces technology that powers similar applications in beauty AR.

Amazon’s Next Conquest Will Be Apparel, Tech Crunch

Through the use of products like the Echo Lookhardware that allows users to layer visual context on top of voice commerce – consumers are becoming comfortable with Echo as a fashion consumer tool. For executives in the fashion industry, it’s an opportunity to establish an existing brand in a new channel.

Product. Establish a six month test of your brand’s products on Amazon. For young brands with tremendous brand equity this can be terrifying, but these tests are commonplace. Just three days ago, Mizzen + Main listed their retail brand’s company’s basics. In a savvy move, rather than listing the entire catalogue, they focused on the brand’s evergreen products. These are the types of products that can lead to strong SEO that will benefit the company whenever they choose to list seasonal products.

Software. Build your brand’s voice application for Echo. To build consumer connections and facilitate the path to purchase, it could be worthwhile to provide your existing consumers a familiar destination on a new platform. Not only will a branded app experience make it easier to do business with you over voice, experts say that it improves SEO on Amazon.com and through Echo’s product rankings.

Marketing. In addition to emphasizing voice SEO strategy to drive discovery, brands are also measuring voice app data to improve consumer engagement, they are enabling product sales within the branded voice apps, and they are promoting their branded voice app through earned, paid, and social media.

Brand. In 2002, BMW innovated by hiring a barely known British actor to star in a then-revolutionary online ad series called The Hire. Costarring Mickey Rourke, Adriana Lima, Don Cheadle and directed by Guy Ritchie, Ang Lee, John Woo, and Tony Scott – this was a significant investment into entertainment by the German car manufacturer. But nearly 20 years later, it’s not the visuals that consumers remember. It’s the actor’s voice.

In the late 1990s BMW noticed their profits were sliding a bit and decided to start targeting internet-savvy customers, a very forward-thinking move at the time. They asked their longtime parter Fallon Worldwide to come up with a campaign that was more than just pretty BMWs sweeping through the countryside like in the magazine and TV ads, something with a James Bond-esque hero who uses BMWs in a variety of different situations.

BMW’s The Hire Was Ahead Of The Curve And Still Has No Equal

Clive Owen starred and narrated the entire series, a project that returned in 2016 under the BMW Films umbrella. In a way, BMW’s marketers gave the brand a human voice and it was such an effective marketing tool that Clive Owen’s intonation remains eponymous to the brand.

The Hire may have been a decade ahead of its time, but it was right on time for BMW’s return to relevance. For retailers who seek to establish their equity over a new channel, remember BMW’s bet on the internet. In a time when scripted podcasts are driving millions of downloads and attracting tens of millions in advertising dollars, consider the potential relevance of a retailer who invests in making their physical goods relevant to audio-hungry consumers.

Once you have command of a new medium. commerce-efficacy is a but one step away.

Read the rest of the issue here.

 Por Web Smith y Meghan Terwilliger | About 2PM

Member Brief No 12: A Physical $SHOP

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This past weekend, Shopify concluded their annual Unite event. The concept of hardware and software as tools to enable an aging physical retail industry was the topic. And it took center stage for the 16,000+ partners in attendance. Shopify has a tremendous opportunity to elevate existing independent vendors to new heights with these new tools and omni-channel innovations. But more importantly, they are building products to address the needs of independent retailers and service providers who have yet to enter the market. Shopify’s solutions were simple and elegant.

Este informe está destinado exclusivamente a Miembros ejecutivos, para facilitarle la afiliación, puede hacer clic a continuación y acceder a cientos de informes, a nuestra lista DTC Power List y a otras herramientas que le ayudarán a tomar decisiones de alto nivel.

Únete aquí

No. 268: The Billions Effect

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Affleisure: affluent leisure. Showtime’s hit series Billions peers into the life of Bobby Axelrod, a 9/11 survivor who rose through the ranks to become a billionaire hedge fund investor only to establish a rivalry with U.S. Attorney Chuck Rhoades. Axelrod is loosely based on hedge fund manager Steve Cohen and is described as a man from humble beginnings. This is the appeal of the most polarizing character on television. And he is just one part of premium cable television’s most talked about show.

If you’ve built a great product, you’ll need an audience. And if you’ve built a captive audience, you’ll need a great product. The study of content x commerce shouldn’t be reduced to digital publishing.  We see examples of media properties’ influence on commerce all around us. As such, analysts cannot ignore the influence that Billions and, particularly, Damien Lewis’ portrayal of ‘Bobby Axelrod’ has had on apparel consumers.

Historically, a media property’s proof of influence is the measure that drives advertising revenue. Thanks to a shift to streaming media, media conglomerates like Showtime, Inc. will measure this data in new ways. Namely: how will this media property advance our subscription business? 

The show, which averages between 4.5-to-5 million weekly viewers across platforms, has a very loyal legion of fans that via word-of-mouth, have helped grow the show’s viewership season-over-season. Throughout season two, the series grew on Sunday nights by more than 35% from premiere-to-finale. And, the season three premiere was the show’s highest-rated ever with the March 25 debut up 23% from last year.

Fans Love Billions, Forbes

Taking note of the viral spread of pop culture trends based on influence, Showtime recognized the opportunity to drive an additional revenue stream beyond the standard media subscriptions and event sponsorship (boxing, etc.).


Here is a recap from Issue No. 252: Content x Commerce Super Powers:

Billion’s Axe Capital is one of the most intriguing fictional companies on television. It should be no surprise that I’ve stumbled upon a handful of sophisticated finance-types wearing these branded hedge fund vests on a spring day in Manhattan. They are in on the joke.

But more than just intellectual property hawking, Showtime is innovating here. Their commerce software is capable of overlaying store content on screen during broadcasts.

Connekt’s patent for T-Commerce enables seamless and secure viewer engagement and checkout by combining consumer profiles with pre-existing registration services.

Showtime is preparing for an Apple TV-driven entertainment world where purchasing products is as simple as authorizing your iTunes account to spend $44.95 for the hoodie that Bobby Axelrod was wearing.

See the Showtime store here.


As media and branding continues to converge, controlling the ecosystem is key for many industry players. One of 2PM’s capstone beliefs is that success in merchandising is a foremost indicator that a publisher’s existing community can grow by word of mouth. And without the pull of fickle social networks or a weakening advertising business.

Web Smith en Twitter

Bobby Axlerod is influencing white collar soccer dads. Everyone is dressed in head-to-toe, all-black, biz-athleisure.

This is where cultural impact comes into play. Unlike viewership and eCommerce sales, culture can be difficult to quantify. But it’s apparent that the show is influencing its target demo: 24-39 year old males.

Type “Bobby Axelrod” into Google and the first recommendation that pops up is “Bobby Axelrod hoodie.” So, to satisfy your curiosity: Mr. Axelrod, the cool-as-an-ice-cube-in-Alaska protagonist of Showtime’s series “Billions,” wears Loro Piana zip-ups. They’re cashmere and just in case you’re really interested in dressing like the man who makes the billions on “Billions,” each one costs $2,295. 

How to Dress Like a Billionaire, Wall Street Journal

There is a palpable shift in both the style of clothing and the color palette used by the upper-middle class fans of the show in Silicon Valley, Los Angeles, New York, and even the metropolitan midwestern cities. Brands are beginning to partner with Showtime to capitalize on this.

Last week, Brooklyn’s Greats Brand released an ultra-limited edition Axelrod shoe; 100 pairs of the premium Italian-suede shoes sold out in under 17 minutes. Viewers are so drawn to morally-ambiguous Bobby Axelrod that they’re buying shoes in his name.

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May 2018 saw peak search traffic for the ‘Billions’ character

CEO of GREATS Brand (2PM No. 73), Ryan Babenzien had this to say in defense of the collaboration:

Bobby Axelrod is a man from humble beginnings. A desire to escape his means and prove his ambition drove years of hustling and grinding. Add no small amount of cunning, and eventually Axe made himself into one of the most powerful men on Wall Street: a bona fide billionaire. We admire Axe for his ambition as much as we do for his style. Favoring a well-worn pair of jeans and Metallica t-shirt over the obvious power-suit, Axe carries himself with the confidence and understated elegance that we appreciate here at GREATS. With Axe as our inspiration, we partnered with Showtime to create our richest Royale yet.

Billions has achieved a television milestone like only a handful of shows before it. It’s influenced men’s fashion by redefining business casual (specifically high dollar affleisure) for white collar workers. Babenzien’s aforementioned statement perfectly summarized the character’s appeal. The shoe collaboration further established the influence of the show’s culture and the virtuous cycle of water cooler chatter, media buzz, and search traffic around each week’s episode. Coincidentally, the most recent Sunday night was the show’s strongest in its three year history.

Read more of the issue here.

Por Web Smith y Meghan Terwilliger | About 2PM