Member Brief: On DTC and Home Improvement

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The dryer isn’t working! These are the words that set off a chain of events that would conclude with 19 hours on the phone with Lowe’s and countless more companies researching why their processes were so far behind today’s standards. The entire ordeal reminded me of a scene from the 90’s sitcom Home Improvement, starring Tim Allen as Tim “The Toolman” Taylor. As a dad that tried to fix home issues on his own, he’d occasionally run into dangerous scenarios and electrical wiring often took center stage. Here’s but one example.

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