Memorando: A apresentação sobre comércio digital da 2PM

Embora grande parte da composição das características das DNVBs tenha permanecido a mesma, o cenário mudou drasticamente. Novas tendências macroeconômicas e forças de mercado estão influenciando o setor de DTC e o setor de DTC está influenciando o mundo antigo. A cobertura e a análise do 2PM acompanham essas tendências de perto e em tempo real; vale a pena dar um passo atrás para avaliar a perspectiva geral do futuro do varejo, da Web3, da cadeia de suprimentos, da privacidade, do setor imobiliário e da ideia de propriedade dentro do metaverso.

Em uma apresentação para a Deloitte Digital, a 2PM delineou oito ideias inovadoras.

Do físico para o digital: Os varejistas estão se afastando dos varejistas terceirizados[1

Uma das principais estratégias para marcas de todos os tamanhos e status é criar intencional e cuidadosamente uma rede de atacado que permita o controle de estoque e a parceria em vez da abordagem de pulverização das gerações passadas do varejo. Os varejistas terceirizados desempenharão um papel menor e diferente do que antes, pois as marcas se concentram em seus próprios canais. Caso em questão: A Nike será 70% direta até 2027.

Do digital para o físico: Os DNVBs estão abrindo experiências de compras próprias[2]

Para as marcas on-line, a expansão está acontecendo no nível da loja. As lojas físicas aumentam o halo on-line da marca e, se bem feitas, geram dinheiro. O risco é evitar o excesso de varejo. Em sintonia com essa expansão, o shopping center será refeito à imagem do DTC.

Mudanças na publicidade: A atualização de privacidade da Apple terá efeitos duradouros[3]

Os dados primários definirão a próxima onda de publicidade e vendas. Marcas e plataformas estão lutando agora para se ajustar à atualização de privacidade da Apple, enquanto o Google planeja uma mudança semelhante para o Android. Fique atento a um confronto, com a Apple desafiando o Meta e o Google como a principal plataforma de publicidade. Acrescentando a compra com um clique, não é difícil imaginar o domínio da Apple nessa área. Também vale a pena prestar atenção: A ascensão do gCommerce e a prevalência contínua do código QR.

O CAC continua a crescer, e as parcerias de conteúdo se tornam mais importantes para as propriedades[4]

A Apple não é a única mudança que afeta as estratégias de publicidade. Os custos de aquisição de clientes estão ficando mais altos. Além da ênfase nos dados primários, as parcerias de conteúdo serão uma estratégia fundamental para os anunciantes no futuro. Elas evoluirão além da parceria, com as marcas adquirindo propriedades de mídia para obter acesso a insights sobre a demanda e a comunidade de produtos.

O crescimento dos pagamentos por aproximação precede a adoção do comércio eletrônico nos EUA[5].

Atualmente, os EUA estão em oitavo lugar no mundo em termos de adoção de pagamentos móveis. Essa será a próxima corrida armamentista da tecnologia no país, à medida que as empresas competem para se tornar a maior operadora de pagamentos móveis. Previsão: os EUA atingirão 30% de penetração de comércio eletrônico até 2027.

Frete aéreo, navios porta-contêineres e cadeias próprias[6]

As interrupções na cadeia de suprimentos remodelaram o varejo nos últimos dois anos. Os maiores varejistas tomarão medidas para garantir que não estejam mais sujeitos a forças fora de seu controle novamente, porque eles têm os recursos para controlar suas cadeias de suprimentos. Espera-se que a Amazon, a Target e o Walmart estejam adquirindo mais facilitadores de suas cadeias de suprimentos. Isso poderia tornar as marcas menores mais dependentes dos grandes varejistas.

Os shoppings facilitarão os retornos de comércio eletrônico para impulsionar o tráfego de pedestres[7]

Qual será o propósito do shopping center em cinco anos? Siga o maior ponto de dor do varejista: Devoluções on-line. Com tanto espaço de varejo extra nos shoppings americanos em dificuldades, mais deles serão transformados em centros de logística reversa para ajudar as marcas a reduzir o custo das devoluções on-line.

Web3 e DTC, varejo no blockchain[8]

O metaverso está aqui e, até 2027, espera-se que os varejistas tenham investido tanto em sua presença nos mundos virtuais quanto no mundo físico. A Web3 pode ajudar as marcas a estabelecer programas de fidelidade e comunidades da nova era e, ao mesmo tempo, criar uma fonte de receita não vinculada à criação de mais produtos físicos. Observe a Nike e a Starbucks para ver para onde isso está indo.

Aqui está. Os PDFs estão disponíveis para os assinantes, basta responder ao e-mail do assinante e eu os enviarei pessoalmente:

Por Web Smith com Hilary Milnes, Christina Williams e Alex Remy

Memo: Air Freight

According to Insider’s Intelligence service, US retail e-commerce sales will grow 16.1% this year, exceeding $1 trillion for the first time. Internationally, eCommerce will reach $5 trillion in GMV this year, according to the same source. And it is projected to grow to $6 trillion by 2024.

That’s a lot of oceanic freight forwarding.

Prior to the pandemic, supply chain and logistics management were afterthoughts. In 2022, managing production and logistics cycles has become as critical as marketing and advertising. These were afterthoughts until they were not.

Over the past two years, we have witnessed disruption after disruption. A shipping canal blocked, union employees standing down en masse, the U.S. postal service slowing to a halt, an international bridge protested by truckers, and a container ship on fire with 4,000 vehicles. Over this time period, freight forwarding has increased 500% in costs, retailers have begun to acquire trucking and container resources. Shopify has invested and divested in warehouse management, and Amazon has become the number one buyer of commercial real estate.

Companies like Maersk have pursued acquisitions to manage logistics beyond the ocean. Earlier this month, A.P. Moller-Maersk A/S agreed to buy Pilot Freight Services LLC for $1.68 billion. Maersk felt that it was important to shore up its road-transport business. But more importantly, it signaled that the container shipment boom may be starting to fade.

One method that has yet to fade is air freight. In a September report on freight, 2PM explained:

The complexity of the supply chain has been complicated by labor shortages and other misallocations. The short-term solution may resemble the world’s largest retailers following the supply chain management techniques pioneered by companies like L Brands. But this is only a mitigation effort. Amazon Air flight activity has increased 17% between February and August 2021 after the company added 14 planes, including two that enable intra-Canadian operations. In addition to these 14 planes, Amazon uses up to 20-30 partner flights per day to ship goods from hub to hub according to a recent document: Blue Skies for Amazon Air.

Seko Logistics Chief Growth Officer Brian Bourke recently joined Yahoo Finance (full interview) and provided some insight into this shift. He explained that SEKO chartered 70 times in 2020, 400 in 2021, and will likely surpass 500 chartered flights in 2020.

The use of air freight is increasing due to increased volatility, geopolitical tensions, and global supply chain disruption. In February, Flexport announced a $935 million Series E raise that included the likes of A16Z and Shopify. CEO Ryan Petersen has been at the forefront, helping many who have limited insight into the logistics industry to understand its shortcomings. Petersen announced the raise with this quote:

The global pandemic and the pressure it put on global supply chains has made the transportation of goods — something many people took for granted — a daily pain point. This investment signals that the market recognizes the need for a tech-enabled logistics ecosystem that has the visibility and resilience to handle unexpected challenges of any scale.

One of the most exciting companies is commerce is one that is behind the scenes. Flexport is increasing its air freight capacity as ocean freight continues to cause headaches for retailers, large and small.

This week, Flexport, a freight forwarder, announced it signed a deal with Eastern Airlines to deploy air freight planes, filling a gap in current capacity with a focus on eCommerce shipments. The deal is designed to make the use of Eastern Airlines’ air freighters low cost and quick to deploy, a positioning that would benefit direct-to-consumer and small-to-medium online brands. The Eastern Airlines freighters will make trips between Hong Kong and Chicago and Vietnam and Chicago.

Flexport is actively looking to fill a void in air freight availability to help companies sidestep bottlenecks in other modes of transportation. In an interview with Freight Waves, Eastern CEO Stephen Harfst and Flexport CEO Neel Jones Shah explained the benefits of the deal for the current landscape:

Eastern CEO Stephen Harfst said the plane is designed around e-commerce flows. “We’re not selling weight. Our aircraft provides volume. If you have e-commerce driven goods that are 5 to 7 pounds per cubic foot, the aircraft has structural payload to fill that volume up so why spend all the time, effort and money to redesign and rebuild the airplane,” he said.

Shah went on to note that air freight demand has doubled during a time when capacity has remained around 10% of pre-pandemic levels. He expects Flexport’s volume to double in 2022. While air freight will never become a substitute for oceanic shipping, Flexport is helping certain retailers move the equivalent of three containers worth of inventory in hours instead of weeks, that is as long as the products are 5-7 pounds per cubic foot.

Last week, Flexport signed a nonbinding letter of intent to purchase up to three robot cargo jets designed to carry a 100-ton payload, a move that fits a company built on a culture of innovation that combines logistics execution with a tech-enabled platform executives envision as the operating system for global trade that can improve the customer experience.

For an apparel retailer, supplement company, or toy maker, receiving goods from the manufacturer within 24 hours can be worth the cost. Shipping expenses and global labor shortages are two of the foremost contributors to inflation. Shipping costs have caused issues for retailers, with no exception to category. Companies like Under Armour, Volkswagen, Nike, and Hasbro have experienced many of the same headaches and consumers are paying for it. The U.S. is experiencing the worst inflation in four decades.

In the Port of Los Angeles, container ships are waiting an average of 18 days to unload. While this is the smallest that the shipping backup has been since early November, it is important to remember that it was rare that ships waited for even one day prior to the pandemic.

Air freight will not single-handedly relieve inflation concerns. Shortages are expected to ease by the end of Q1 and business inventories were 2.1% higher in December than the prior month, a gain that the WJ noted was the biggest since 1992. Inflation remains unchanged and suppliers continue to maintain higher prices and the consumer is left to account for this. While trans-pacific shipping has finally begun to return to its pre-pandemic form, waiting times have not. And air freight is but one of the segments that may keep matters from becoming even worse. Analysts believe that global eCommerce will be 20% larger than it is today. The Petersen quote in the Forbes cover feature on him says a lot about how the industry views him:

Our industry thinks I’m a clown, which I don’t mind. I need to continue to convince them that I’m crazy so they don’t get their act together and compete with us.

The health of our economy and the future of eCommerce – as a whole – will depend on relieving the demand on the few shipping ports and international bridges that America over-relies on for inventory. Let’s hope that Petersen is right, shipping times and product costs will depend on Silicon Valley’s ability to begin disrupting a 3,000-year-old ocean freight industry.

Por Web Smith | Editado por Hilary Milnes com arte de Christina Williams

Resumo do membro: Cavalos, charretes e compras de supermercado

O Shopify superou as expectativas em seus últimos lucros, mas os preços de suas ações caíram 15% na quarta-feira. Wall Street está preocupada que o boom da Shopify e, por extensão, o boom do comércio eletrônico, esteja terminando com a pandemia. Moiz Ali acredita que isso é um sinal de que a Shopify fez um trabalho ruim ao preparar sua clientela empresarial para o sucesso. O fundador do desodorante Native (e prolífico investidor e consultor) observa Away, MVMT, Ritual e Manscaped como marcas DTC que se separaram da Shopify. Ele acrescentou de forma pungente:

Este resumo para membros foi elaborado exclusivamente para Membros executivosPara facilitar a associação, você pode clicar abaixo e obter acesso a centenas de relatórios, à nossa DTC Power List e a outras ferramentas para ajudá-lo a tomar decisões de alto nível.

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