备忘录2PM 数字商务演示

虽然 DNVB 的大部分特征构成没有变化,但背景却发生了翻天覆地的变化。新的宏观经济趋势和市场力量正在影响着DTC行业,而DTC行业也在影响着旧世界。2PM 的报道和分析实时密切关注这些趋势;值得回过头来评估一下未来零售、Web3、供应链、隐私、房地产以及元宇宙内部所有权理念的整体前景。

在为德勤数字公司(Deloitte Digital)所做的介绍中,2PM 概述了八个具有前瞻性的想法。

实体到数字:零售商正在撤出第三方零售商[1

对于各种规模和地位的品牌来说,一个主要的战略是有意识地精心创建一个批发网络,以便控制库存和建立合作伙伴关系,而不是像过去几代人那样采用喷洒和喷洒的零售方式。随着品牌专注于自有渠道,第三方零售商所扮演的角色将越来越小,也将与以往不同。这就是一个很好的例子:到 2027 年,耐克的直销比例将达到 70%。

数字到实体:DNVB 正在开放自有购物体验[2]

对于网络品牌来说,扩张正在店铺层面进行。实体店提升了品牌的网络光环,如果做得好,还能赚钱。风险在于避免过度零售。随着这种扩张,商场也将按照 DTC 的形象进行改造。

广告业的变化苹果隐私更新将产生持久影响[3]

第一方数据将决定下一波广告和销售浪潮。品牌和平台现在正努力适应苹果的隐私更新,而谷歌也计划对安卓系统进行类似的改变。苹果将挑战 Meta 和谷歌作为主要广告平台的地位。再加上一键购买,苹果的主导地位不难想象。值得关注的还有gCommerce 的崛起和 QR 码的持续盛行。

CAC 持续上升,内容合作伙伴关系对物业变得更加重要[4]

影响广告策略的变化不止苹果一家。客户获取成本越来越高。除了对第一方数据的重视,内容合作也将成为广告主未来的关键战略。这种合作关系将超越合作关系,品牌将收购媒体属性,以获得对产品需求和社区的洞察。

在美国采用 eCom 之前,近距离支付就已开始增长[5] 。

目前,美国的移动支付采用率在全球排名第八。这将是美国科技界的下一场军备竞赛,各家公司将争相成为最大的移动支付运营商。预测:到 2027 年,美国的电子通信普及率将达到 30%。

空运、集装箱船和自有链[6]

在过去两年里,供应链中断重塑了零售业。最大的零售商将采取行动,确保自己不再受制于无法控制的力量,因为他们有资源拥有自己的供应链。预计亚马逊、塔吉特和沃尔玛将收购更多的供应链促进者。这可能会使小品牌更加听命于大零售商。

商场将促进电子商贸退货,以带动人流[7]

五年后商场的目的是什么?关注零售商最大的痛点:网上退货。美国的购物中心正陷入困境,有了这么多额外的零售空间,更多的购物中心将变成逆向物流中心,以帮助品牌减轻在线退货的成本。

Web3和DTC,区块链上的零售[8]

到 2027 年,零售商在虚拟世界的投入将与在实体世界的投入相当。Web3 可以帮助品牌建立新时代的忠诚度计划和社区,同时创造一个与创造更多实体商品无关的收入来源。请关注耐克和星巴克的发展方向。

就在这里。订阅者可获得 PDF 文件,只需回复订阅者电子邮件,我将亲自发送:

作者:韦伯-史密斯、希拉里-米尔恩斯、克里斯蒂娜-威廉姆斯和亚历克斯-雷米

备忘录空运

According to Insider’s Intelligence service, US retail e-commerce sales will grow 16.1% this year, exceeding $1 trillion for the first time. Internationally, eCommerce will reach $5 trillion in GMV this year, according to the same source. And it is projected to grow to $6 trillion by 2024.

That’s a lot of oceanic freight forwarding.

Prior to the pandemic, supply chain and logistics management were afterthoughts. In 2022, managing production and logistics cycles has become as critical as marketing and advertising. These were afterthoughts until they were not.

Over the past two years, we have witnessed disruption after disruption. A shipping canal blocked, union employees standing down en masse, the U.S. postal service slowing to a halt, an international bridge protested by truckers, and a container ship on fire with 4,000 vehicles. Over this time period, freight forwarding has increased 500% in costs, retailers have begun to acquire trucking and container resources. Shopify has invested and divested in warehouse management, and Amazon has become the number one buyer of commercial real estate.

Companies like Maersk have pursued acquisitions to manage logistics beyond the ocean. Earlier this month, A.P. Moller-Maersk A/S agreed to buy Pilot Freight Services LLC for $1.68 billion. Maersk felt that it was important to shore up its road-transport business. But more importantly, it signaled that the container shipment boom may be starting to fade.

One method that has yet to fade is air freight. In a September report on freight, 2PM explained:

The complexity of the supply chain has been complicated by labor shortages and other misallocations. The short-term solution may resemble the world’s largest retailers following the supply chain management techniques pioneered by companies like L Brands. But this is only a mitigation effort. Amazon Air flight activity has increased 17% between February and August 2021 after the company added 14 planes, including two that enable intra-Canadian operations. In addition to these 14 planes, Amazon uses up to 20-30 partner flights per day to ship goods from hub to hub according to a recent document: Blue Skies for Amazon Air.

Seko Logistics Chief Growth Officer Brian Bourke recently joined Yahoo Finance (full interview) and provided some insight into this shift. He explained that SEKO chartered 70 times in 2020, 400 in 2021, and will likely surpass 500 chartered flights in 2020.

The use of air freight is increasing due to increased volatility, geopolitical tensions, and global supply chain disruption. In February, Flexport announced a $935 million Series E raise that included the likes of A16Z and Shopify. CEO Ryan Petersen has been at the forefront, helping many who have limited insight into the logistics industry to understand its shortcomings. Petersen announced the raise with this quote:

The global pandemic and the pressure it put on global supply chains has made the transportation of goods — something many people took for granted — a daily pain point. This investment signals that the market recognizes the need for a tech-enabled logistics ecosystem that has the visibility and resilience to handle unexpected challenges of any scale.

One of the most exciting companies is commerce is one that is behind the scenes. Flexport is increasing its air freight capacity as ocean freight continues to cause headaches for retailers, large and small.

This week, Flexport, a freight forwarder, announced it signed a deal with Eastern Airlines to deploy air freight planes, filling a gap in current capacity with a focus on eCommerce shipments. The deal is designed to make the use of Eastern Airlines’ air freighters low cost and quick to deploy, a positioning that would benefit direct-to-consumer and small-to-medium online brands. The Eastern Airlines freighters will make trips between Hong Kong and Chicago and Vietnam and Chicago.

Flexport is actively looking to fill a void in air freight availability to help companies sidestep bottlenecks in other modes of transportation. In an interview with Freight Waves, Eastern CEO Stephen Harfst and Flexport CEO Neel Jones Shah explained the benefits of the deal for the current landscape:

Eastern CEO Stephen Harfst said the plane is designed around e-commerce flows. “We’re not selling weight. Our aircraft provides volume. If you have e-commerce driven goods that are 5 to 7 pounds per cubic foot, the aircraft has structural payload to fill that volume up so why spend all the time, effort and money to redesign and rebuild the airplane,” he said.

Shah went on to note that air freight demand has doubled during a time when capacity has remained around 10% of pre-pandemic levels. He expects Flexport’s volume to double in 2022. While air freight will never become a substitute for oceanic shipping, Flexport is helping certain retailers move the equivalent of three containers worth of inventory in hours instead of weeks, that is as long as the products are 5-7 pounds per cubic foot.

Last week, Flexport signed a nonbinding letter of intent to purchase up to three robot cargo jets designed to carry a 100-ton payload, a move that fits a company built on a culture of innovation that combines logistics execution with a tech-enabled platform executives envision as the operating system for global trade that can improve the customer experience.

For an apparel retailer, supplement company, or toy maker, receiving goods from the manufacturer within 24 hours can be worth the cost. Shipping expenses and global labor shortages are two of the foremost contributors to inflation. Shipping costs have caused issues for retailers, with no exception to category. Companies like Under Armour, Volkswagen, Nike, and Hasbro have experienced many of the same headaches and consumers are paying for it. The U.S. is experiencing the worst inflation in four decades.

In the Port of Los Angeles, container ships are waiting an average of 18 days to unload. While this is the smallest that the shipping backup has been since early November, it is important to remember that it was rare that ships waited for even one day prior to the pandemic.

Air freight will not single-handedly relieve inflation concerns. Shortages are expected to ease by the end of Q1 and business inventories were 2.1% higher in December than the prior month, a gain that the WJ noted was the biggest since 1992. Inflation remains unchanged and suppliers continue to maintain higher prices and the consumer is left to account for this. While trans-pacific shipping has finally begun to return to its pre-pandemic form, waiting times have not. And air freight is but one of the segments that may keep matters from becoming even worse. Analysts believe that global eCommerce will be 20% larger than it is today. The Petersen quote in the Forbes cover feature on him says a lot about how the industry views him:

Our industry thinks I’m a clown, which I don’t mind. I need to continue to convince them that I’m crazy so they don’t get their act together and compete with us.

The health of our economy and the future of eCommerce – as a whole – will depend on relieving the demand on the few shipping ports and international bridges that America over-relies on for inventory. Let’s hope that Petersen is right, shipping times and product costs will depend on Silicon Valley’s ability to begin disrupting a 3,000-year-old ocean freight industry.

作者:Web Smith | 编辑:Hilary Milnes,美术:Christina Williams

备忘录QR 案例

If you ever want to give up, consider the QR code’s journey from where it was just a few years ago. While immensely popular in Japan and other Asian countries, prior to the pandemic it was nearly forgotten in the United States.

The QR code dates back to 1994, when it was first used by a Toyota subsidiary to track auto parts during assembly. More information-rich than a barcode, QR codes were designed to unlock information like product files or manufacturing records. It wasn’t until 2002 that the “quick response” code took on a new life as a way to drive viewers to properties like websites and events. And by 2007, QR’s promise was what we know it today: for brands and advertisers to tack on additional storytelling, details and access when trying to get customers’ attention. Still, it never ever quite caught on in a meaningful way, at least not in the US.

In fact, the technology was the butt of many jokes. When Tim Armstrong reintroduced efforts to market brands through QR codes in 2018, the idea was widely panned. The former AOL and Verizon Media CEO attempted to rebrand the then-24 year old technology as “Flowcode.” In November of 2019, his latest project, DTX Company, contacted 120 DTC brands in an attempt to build a new shopping holiday called “DTC Friday.” In 2019’s In Defense of Tim Armstrong, I explained:

Tim Armstrong is not wrong; he’s early. DTX’s effort to launch DTC Friday 2019 wasn’t designed to prioritize the advertising brands. The goal was to advertise Flowcode, a reportedly advanced rebrand of the QR code concept that was dismissed in the United States, several years ago.

In that report, I characterized the difference between the US and Asia’s offline attribution models. When this was written in 2019, billboards, mailers, catalogues, and brochures were the primary forms of offline marketing in the US. Meanwhile, China used QR codes to fuel sales and attribution at scale. My assessment of Armstrong’s bet, at the time, was as follows:

Given the flow of retail innovations from China to the United States, it’s clear to see that when Armstrong discusses payments “getting easier”, he anticipates an adoption of mobile wallets and streamlined payments systems. Why? The prevalence of these systems correlated with a mass adoption of QR code usage in China.

Mobile wallet adoption and streamlined payments systems have vastly improved since Tim Armstrong’s attempt to resurrect the QR code through DTX. He wasn’t wrong; he was early. And something else happened: the pandemic. In 2020, Square built systems around QR use for shops and small businesses. The Verge published this in 2020:

When using the feature, a restaurant can print a QR code out and leave it on a table. A customer would then scan the QR code, browse a menu, place their order, and pay from their phone. The restaurant would know what table placed the order, and then bring their food out when it’s ready. Square says the system is flexible, so a coffee shop, for example, could have a single QR code in its window that people would scan and then wait for their drink.

And the rest was history.

Web Smith on Twitter: “QR’s j-curve of adoption: 1994: Toyota invents QR 2007: Wide use in APAC2011: 14M Americans used QR2013: QR codes derided2019: DTX tries to rebrand it2020: Square’s QR for shops 2021: Pandemic popularizes it2022: 60 sec Super Bowl ad / Twitter”

QR’s j-curve of adoption: 1994: Toyota invents QR 2007: Wide use in APAC2011: 14M Americans used QR2013: QR codes derided2019: DTX tries to rebrand it2020: Square’s QR for shops 2021: Pandemic popularizes it2022: 60 sec Super Bowl ad

The QR suddenly popped up everywhere: restaurant menus, packaging, device installs, the walls of museums. There, they’ve taken the place of guides who would have ushered guests before pandemic restrictions hindered their roles. There is a newfound appreciation for the QR. Seemingly overnight, it became a necessary technology in America as payments technology proliferated and proximity payments nearly doubled over the span of 2019 to 2021.

So when the QR code popped up on the screen for 60 seconds during the Super Bowl, the room’s reaction wasn’t one of distaste. In a room of 30 adults ranging from 35 to 55, the consensus was: “OK, whoever this is, this seems smart.” As many Super Bowl lists have now-noted, it was a clever advertisement for Coinbase. The project was a joint effort between the cryptocurrency exchange and its agency of record.

Accenture Interactive, the agency responsible for the ad, had undergone a digital transformation and acquisition spree under CEO Brian Whipple, who left last summer and was replaced by David Droga. Accenture Interactive’s reinvention turned the consulting firm into a creative agency and technology partner – a combination perfectly suited for the Web3 era. I would have loved to have been in the room for the decision to acquire a the television spot for $15 million and spend nearly nothing designing the actual creative for it. It’s a level of efficiency that has become a feature in the age of proximity payments, blockchain implementation, and subscription-commerce. The less thought, the better. AdWeek explained:

Had the ad been just 15 seconds, casual viewers might have shrugged off the odd spot and gone back to their snacks. But running a leisurely 60 seconds, the spot and its hypnotic music became increasingly curiosity inducing until finally many of us had to pull out our phones and scan it. In a night defined by crypto players working hard to get your attention, Coinbase leaped past simple brand awareness and directly engaged viewers by the millions. Bonus: It also—finally—proved all those 2007-era QR evangelists right.

A 30-year-old technology experienced a J-curve in popularity, from Toyota’s invention in 1994 to widespread use in most Asian-Pacific countries in 2007. In 2011, just 11 years ago, 14 million Americans scanned a QR code. According to Bitcoin Magazine, Coinbase received 20 million hits to its website in one minute.

That’s nearly double the entire audience for QR, just a decade later in just 0.00019% of the time. By 12 p.m. EST the day after the Super Bowl, the stock price began reflecting the market’s positive reaction to the chatter. Sportico’s Jacob Feldman noted a stock price that added 1-2% to the company’s market cap. A $14 million spend and a $1 billion+ outcome.

If just 2% of viewers decided to make an account in that first minute of viewership, In theory, Coinbase won 400,000 new wallets at a cost of $35 per customer. We’re going to be seeing a lot more of QR codes in the media. Tim Armstrong wasn’t wrong, he was just early. As Web3 rises in popularity and the metaverse conversations persist, the core of many of these discussions is the basic understanding of cryptocurrencies and their potential. Before MetaMask, OpenSea, and other marketplaces — Coinbase may be the most foundational platform for mass adoption. Accenture Interactive and Coinbase were right on time with a simple message that overshadowed much of the night’s game, the internet’s betting commentary, and the musical fanfare of America’s top sporting day. A QR code did all of that.

作者:Web Smith | 编辑:Hilary Milnes,美术:Christina Williams 和 Alex Remy