备忘录空运

According to Insider’s Intelligence service, US retail e-commerce sales will grow 16.1% this year, exceeding $1 trillion for the first time. Internationally, eCommerce will reach $5 trillion in GMV this year, according to the same source. And it is projected to grow to $6 trillion by 2024.

That’s a lot of oceanic freight forwarding.

Prior to the pandemic, supply chain and logistics management were afterthoughts. In 2022, managing production and logistics cycles has become as critical as marketing and advertising. These were afterthoughts until they were not.

Over the past two years, we have witnessed disruption after disruption. A shipping canal blocked, union employees standing down en masse, the U.S. postal service slowing to a halt, an international bridge protested by truckers, and a container ship on fire with 4,000 vehicles. Over this time period, freight forwarding has increased 500% in costs, retailers have begun to acquire trucking and container resources. Shopify has invested and divested in warehouse management, and Amazon has become the number one buyer of commercial real estate.

Companies like Maersk have pursued acquisitions to manage logistics beyond the ocean. Earlier this month, A.P. Moller-Maersk A/S agreed to buy Pilot Freight Services LLC for $1.68 billion. Maersk felt that it was important to shore up its road-transport business. But more importantly, it signaled that the container shipment boom may be starting to fade.

One method that has yet to fade is air freight. In a September report on freight, 2PM explained:

The complexity of the supply chain has been complicated by labor shortages and other misallocations. The short-term solution may resemble the world’s largest retailers following the supply chain management techniques pioneered by companies like L Brands. But this is only a mitigation effort. Amazon Air flight activity has increased 17% between February and August 2021 after the company added 14 planes, including two that enable intra-Canadian operations. In addition to these 14 planes, Amazon uses up to 20-30 partner flights per day to ship goods from hub to hub according to a recent document: Blue Skies for Amazon Air.

Seko Logistics Chief Growth Officer Brian Bourke recently joined Yahoo Finance (full interview) and provided some insight into this shift. He explained that SEKO chartered 70 times in 2020, 400 in 2021, and will likely surpass 500 chartered flights in 2020.

The use of air freight is increasing due to increased volatility, geopolitical tensions, and global supply chain disruption. In February, Flexport announced a $935 million Series E raise that included the likes of A16Z and Shopify. CEO Ryan Petersen has been at the forefront, helping many who have limited insight into the logistics industry to understand its shortcomings. Petersen announced the raise with this quote:

The global pandemic and the pressure it put on global supply chains has made the transportation of goods — something many people took for granted — a daily pain point. This investment signals that the market recognizes the need for a tech-enabled logistics ecosystem that has the visibility and resilience to handle unexpected challenges of any scale.

One of the most exciting companies is commerce is one that is behind the scenes. Flexport is increasing its air freight capacity as ocean freight continues to cause headaches for retailers, large and small.

This week, Flexport, a freight forwarder, announced it signed a deal with Eastern Airlines to deploy air freight planes, filling a gap in current capacity with a focus on eCommerce shipments. The deal is designed to make the use of Eastern Airlines’ air freighters low cost and quick to deploy, a positioning that would benefit direct-to-consumer and small-to-medium online brands. The Eastern Airlines freighters will make trips between Hong Kong and Chicago and Vietnam and Chicago.

Flexport is actively looking to fill a void in air freight availability to help companies sidestep bottlenecks in other modes of transportation. In an interview with Freight Waves, Eastern CEO Stephen Harfst and Flexport CEO Neel Jones Shah explained the benefits of the deal for the current landscape:

Eastern CEO Stephen Harfst said the plane is designed around e-commerce flows. “We’re not selling weight. Our aircraft provides volume. If you have e-commerce driven goods that are 5 to 7 pounds per cubic foot, the aircraft has structural payload to fill that volume up so why spend all the time, effort and money to redesign and rebuild the airplane,” he said.

Shah went on to note that air freight demand has doubled during a time when capacity has remained around 10% of pre-pandemic levels. He expects Flexport’s volume to double in 2022. While air freight will never become a substitute for oceanic shipping, Flexport is helping certain retailers move the equivalent of three containers worth of inventory in hours instead of weeks, that is as long as the products are 5-7 pounds per cubic foot.

Last week, Flexport signed a nonbinding letter of intent to purchase up to three robot cargo jets designed to carry a 100-ton payload, a move that fits a company built on a culture of innovation that combines logistics execution with a tech-enabled platform executives envision as the operating system for global trade that can improve the customer experience.

For an apparel retailer, supplement company, or toy maker, receiving goods from the manufacturer within 24 hours can be worth the cost. Shipping expenses and global labor shortages are two of the foremost contributors to inflation. Shipping costs have caused issues for retailers, with no exception to category. Companies like Under Armour, Volkswagen, Nike, and Hasbro have experienced many of the same headaches and consumers are paying for it. The U.S. is experiencing the worst inflation in four decades.

In the Port of Los Angeles, container ships are waiting an average of 18 days to unload. While this is the smallest that the shipping backup has been since early November, it is important to remember that it was rare that ships waited for even one day prior to the pandemic.

Air freight will not single-handedly relieve inflation concerns. Shortages are expected to ease by the end of Q1 and business inventories were 2.1% higher in December than the prior month, a gain that the WJ noted was the biggest since 1992. Inflation remains unchanged and suppliers continue to maintain higher prices and the consumer is left to account for this. While trans-pacific shipping has finally begun to return to its pre-pandemic form, waiting times have not. And air freight is but one of the segments that may keep matters from becoming even worse. Analysts believe that global eCommerce will be 20% larger than it is today. The Petersen quote in the Forbes cover feature on him says a lot about how the industry views him:

Our industry thinks I’m a clown, which I don’t mind. I need to continue to convince them that I’m crazy so they don’t get their act together and compete with us.

The health of our economy and the future of eCommerce – as a whole – will depend on relieving the demand on the few shipping ports and international bridges that America over-relies on for inventory. Let’s hope that Petersen is right, shipping times and product costs will depend on Silicon Valley’s ability to begin disrupting a 3,000-year-old ocean freight industry.

作者:Web Smith | 编辑:Hilary Milnes,美术:Christina Williams

成员简介:马、马车和买菜

Shopify 最新财报超出预期,但周三股价下挫 15%。华尔街担心,Shopify 的繁荣,乃至电子商务的繁荣,都将随着大流行而终结。莫伊兹-阿里(Moiz Ali)认为,这是一个迹象,表明Shopify在为企业客户的成功做好准备方面做得很差。这位 Native 除臭剂创始人(同时也是多产的投资者和顾问)指出,Away、MVMT、Ritual 和 Manscaped 等 DTC 品牌已经与 Shopify 分道扬镳。他不无感慨地补充道

本会员简报专为以下人士设计 执行委员为了方便加入,您可以点击下面的链接,获取数百份报告、我们的 DTC 权力清单和其他工具,帮助您做出高水平的决策。

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备忘录QR 案例

If you ever want to give up, consider the QR code’s journey from where it was just a few years ago. While immensely popular in Japan and other Asian countries, prior to the pandemic it was nearly forgotten in the United States.

The QR code dates back to 1994, when it was first used by a Toyota subsidiary to track auto parts during assembly. More information-rich than a barcode, QR codes were designed to unlock information like product files or manufacturing records. It wasn’t until 2002 that the “quick response” code took on a new life as a way to drive viewers to properties like websites and events. And by 2007, QR’s promise was what we know it today: for brands and advertisers to tack on additional storytelling, details and access when trying to get customers’ attention. Still, it never ever quite caught on in a meaningful way, at least not in the US.

In fact, the technology was the butt of many jokes. When Tim Armstrong reintroduced efforts to market brands through QR codes in 2018, the idea was widely panned. The former AOL and Verizon Media CEO attempted to rebrand the then-24 year old technology as “Flowcode.” In November of 2019, his latest project, DTX Company, contacted 120 DTC brands in an attempt to build a new shopping holiday called “DTC Friday.” In 2019’s In Defense of Tim Armstrong, I explained:

Tim Armstrong is not wrong; he’s early. DTX’s effort to launch DTC Friday 2019 wasn’t designed to prioritize the advertising brands. The goal was to advertise Flowcode, a reportedly advanced rebrand of the QR code concept that was dismissed in the United States, several years ago.

In that report, I characterized the difference between the US and Asia’s offline attribution models. When this was written in 2019, billboards, mailers, catalogues, and brochures were the primary forms of offline marketing in the US. Meanwhile, China used QR codes to fuel sales and attribution at scale. My assessment of Armstrong’s bet, at the time, was as follows:

Given the flow of retail innovations from China to the United States, it’s clear to see that when Armstrong discusses payments “getting easier”, he anticipates an adoption of mobile wallets and streamlined payments systems. Why? The prevalence of these systems correlated with a mass adoption of QR code usage in China.

Mobile wallet adoption and streamlined payments systems have vastly improved since Tim Armstrong’s attempt to resurrect the QR code through DTX. He wasn’t wrong; he was early. And something else happened: the pandemic. In 2020, Square built systems around QR use for shops and small businesses. The Verge published this in 2020:

When using the feature, a restaurant can print a QR code out and leave it on a table. A customer would then scan the QR code, browse a menu, place their order, and pay from their phone. The restaurant would know what table placed the order, and then bring their food out when it’s ready. Square says the system is flexible, so a coffee shop, for example, could have a single QR code in its window that people would scan and then wait for their drink.

And the rest was history.

Web Smith on Twitter: “QR’s j-curve of adoption: 1994: Toyota invents QR 2007: Wide use in APAC2011: 14M Americans used QR2013: QR codes derided2019: DTX tries to rebrand it2020: Square’s QR for shops 2021: Pandemic popularizes it2022: 60 sec Super Bowl ad / Twitter”

QR’s j-curve of adoption: 1994: Toyota invents QR 2007: Wide use in APAC2011: 14M Americans used QR2013: QR codes derided2019: DTX tries to rebrand it2020: Square’s QR for shops 2021: Pandemic popularizes it2022: 60 sec Super Bowl ad

The QR suddenly popped up everywhere: restaurant menus, packaging, device installs, the walls of museums. There, they’ve taken the place of guides who would have ushered guests before pandemic restrictions hindered their roles. There is a newfound appreciation for the QR. Seemingly overnight, it became a necessary technology in America as payments technology proliferated and proximity payments nearly doubled over the span of 2019 to 2021.

So when the QR code popped up on the screen for 60 seconds during the Super Bowl, the room’s reaction wasn’t one of distaste. In a room of 30 adults ranging from 35 to 55, the consensus was: “OK, whoever this is, this seems smart.” As many Super Bowl lists have now-noted, it was a clever advertisement for Coinbase. The project was a joint effort between the cryptocurrency exchange and its agency of record.

Accenture Interactive, the agency responsible for the ad, had undergone a digital transformation and acquisition spree under CEO Brian Whipple, who left last summer and was replaced by David Droga. Accenture Interactive’s reinvention turned the consulting firm into a creative agency and technology partner – a combination perfectly suited for the Web3 era. I would have loved to have been in the room for the decision to acquire a the television spot for $15 million and spend nearly nothing designing the actual creative for it. It’s a level of efficiency that has become a feature in the age of proximity payments, blockchain implementation, and subscription-commerce. The less thought, the better. AdWeek explained:

Had the ad been just 15 seconds, casual viewers might have shrugged off the odd spot and gone back to their snacks. But running a leisurely 60 seconds, the spot and its hypnotic music became increasingly curiosity inducing until finally many of us had to pull out our phones and scan it. In a night defined by crypto players working hard to get your attention, Coinbase leaped past simple brand awareness and directly engaged viewers by the millions. Bonus: It also—finally—proved all those 2007-era QR evangelists right.

A 30-year-old technology experienced a J-curve in popularity, from Toyota’s invention in 1994 to widespread use in most Asian-Pacific countries in 2007. In 2011, just 11 years ago, 14 million Americans scanned a QR code. According to Bitcoin Magazine, Coinbase received 20 million hits to its website in one minute.

That’s nearly double the entire audience for QR, just a decade later in just 0.00019% of the time. By 12 p.m. EST the day after the Super Bowl, the stock price began reflecting the market’s positive reaction to the chatter. Sportico’s Jacob Feldman noted a stock price that added 1-2% to the company’s market cap. A $14 million spend and a $1 billion+ outcome.

If just 2% of viewers decided to make an account in that first minute of viewership, In theory, Coinbase won 400,000 new wallets at a cost of $35 per customer. We’re going to be seeing a lot more of QR codes in the media. Tim Armstrong wasn’t wrong, he was just early. As Web3 rises in popularity and the metaverse conversations persist, the core of many of these discussions is the basic understanding of cryptocurrencies and their potential. Before MetaMask, OpenSea, and other marketplaces — Coinbase may be the most foundational platform for mass adoption. Accenture Interactive and Coinbase were right on time with a simple message that overshadowed much of the night’s game, the internet’s betting commentary, and the musical fanfare of America’s top sporting day. A QR code did all of that.

作者:Web Smith | 编辑:Hilary Milnes,美术:Christina Williams 和 Alex Remy